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When I made the decision to further my career, I found a home in Agrium. I actually enjoy coming to work every day.


-Jerod

Team Lead - US Customer Service Job

DATE POSTED: Jun 14,2017

Locations:
Loveland, CO

CATEGORY : Customer Service

BUSINESS UNIT :

JOB ID: 2017-5589

FULL JOB TITLE: Team Leader, US Customer Service

Team Leader, US Customer Service

If you live safety always and everywhere and have a strong desire to build a better tomorrow then look to the company who helps feed the world.

Cultivating Excellence is Agrium’s culture of ownership and joint accountability. At its heart, Cultivating Excellence is aboutachieving superior results with integrity together, connecting and collaborating across the entire organization.

While we have great people, it is not just about that; it’s the ability to own your own engagement, the opportunity to be innovative. It’s the opportunity to grow and develop your career in ways you never imagined while teaming up with people with a passion to make a difference in the world.

Who You Will Work With

You will work daily beside teams of people who will care about your safety on the job and at home. Together, you will have a Commitment to Zero and follow our 3 Safety Principles: Do It safely or not at all, There is always time to do it safely, and Care for each other’s health, safety and security.

Your team will bring out the best in you by enabling you to achieve goals and reach your full potential. You will own your own work and find innovative ways to deliver on our vision of feeding the world responsibly while working along beside 15,000 people around the globe who care about you.

Key Tasks:

This position reports to the Customer Service Manager and is responsible for ensuring transactions are processed according to departmental procedures and is expected to identify areas of improvement and potential efficiencies. Additionally, the Team Lead acts as a key control mechanism by reviewing and approving transactions such as accrual set-up, credit memos, price lists, and customer payments. This individual is performs general supervisory duties including timesheet and vacation approval and managing day-to-day human resource items of SA’s, PA’s, and the MIT.

The Team Lead assists in implementing overall Commercial Team/Customer Service strategies by taking them to the operational level including increased automation, CAD/US transaction alignment, and non-manpower/zero-basing initiatives. Troubleshooting operational issues, pulling data to generate reports, and conducting analysis is also expected.

  • Performs supervisory duties.
  • Acts as a control on transactions and monitors activities to support procedures.
  • Generates data and reports.
  • Focuses on continuous improvement of processes to support strategic goals including increased automation, CAD/US process alignment, and metric development.
  • Play a critical role not only ensuring your own safety, but also the safety of others. You will have direct accountability for ensuring familiarity and demonstrating the Commitment to Zero policy, leading with a safety mindset and modeling the 3 Safety Principles, modelling the 10 Tenets of Operation and having your own personal safety action plan.

TheIdeal Candidate

Outside of the skills and necessary qualifications, our ideal candidate must be committed to achieving superior results with integrity and sustaining our safe and positive work environment while having the ability to embrace working side by side others in a diverse culture.

Skills:

  • Strong understanding of Customer Service processes and procedures and how transactions flow through and report in the various systems
  • A mindset focused on generating deliverables and achieving results
  • Ability to lead a team
  • A solid understanding of accounting policies and procedures
  • Excellent communication and organizational skills
  • Strong analytical, investigative, and problem-solving skills
  • Capacity to identify pain points in processes/systems and recommend and implement possible solutions
  • High attention to detail and proven ability to work under pressure against tight timelines
  • Excellent organizational skills and ability to manage multiple tasks simultaneously and prioritize deliverables

Qualifications:

  • Undergraduate degree in Accounting, Finance, or Commerce
  • A minimum of 10 years related professional experience
  • An Accounting designation is an asset
  • Experienced in managing teams
  • Extensive experience working in systems; a strong knowledge of the SAP, Business Warehouse, and AgTracker systems is an asset
  • Proficiency in Microsoft office products is required, particularly MS Excel,
  • Previous customer service experience

Competencies:

  • Ability to lead a team
  • A mindset focused on generating deliverables and achieving results
  • Strong understanding of Customer Service processes and procedures and how transactions flow through and report in the various systems
  • A solid understanding of accounting policies and procedures
  • Excellent communication and organizational skills
  • Strong analytical, investigative, and problem-solving skills
  • High attention to detail and proven ability to work under pressure against tight timelines
  • Excellent organizational skills and ability to manage multiple tasks simultaneously and prioritize deliverables
  • Capacity to identify pain points in processes/systems and recommend and implement possible solutions

Why Agrium?

Winning together; Our Cultivating Excellence culture coupled with great people and delivering superior results with integrity is what sets Agrium apart from other career opportunities. We’re dedicated to winning together and that is what consistently makes Agrium an award winning company, listed as one of the best places to work both in Canada and the U.S.

Agrium’s organizational culture promotes sustainability and innovation, with a vision to help ‘feed the world’ in ways that protect the environment, support economic vitality, and enhance communities.

Agrium is committed to creating a diverse workplace and is proud to be an equal opportunity employer. We welcome applications from all qualified women and men, including members of visible minorities, persons with disabilities, Aboriginal persons, and veterans.

Those interested in this challenging opportunity please apply in confidence directly atwww.agrium.com/careers. While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.


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