Agrium Jobs - IT

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IT Business Relationship Manager - Retail Operations Job

DATE POSTED: Oct 13,2016

LOCATION: Loveland, CO

CATEGORY : IT Administration


JOB ID: 2016-4878

FULL JOB TITLE: IT Business Relationship Manager (BRM), Retail Operations

Business Relationship Manager (BRM), Retail Operations

If you live safety always and everywhere and have a strong desire to build a better tomorrow then look to the company who helps feed the world.

Cultivating Excellence is Agrium’s culture of ownership and joint accountability. At its heart, Cultivating Excellence is aboutachieving superior results with integrity together, connecting and collaborating across the entire organization.

While we have great people, it is not just about that; it’s the ability to own your own engagement, the opportunity to be innovative. It’s the opportunity to grow and develop your career in ways you never imagined while teaming up with people with a passion to make a difference in the world.

Who You Will Work With

You will work daily beside teams of people who will care about your safety on the job and at home. Together, you will have a Commitment to Zero and follow our 3 Safety Principles: Do It safely or not at all, There is always time to do it safely, and Care for each other’s health, safety and security.

Your team will bring out the best in you by enabling you to achieve goals and reach your full potential. You will own your own work and find innovative ways to deliver on our vision of feeding the world responsibly while working along beside 15,000 people around the globe who care about you.

The BRM is a critical role in developing and maintaining a strategic partnership between the Retail Operations and Information Technology teams. Acting as a trusted advisor, the BRM will serve as a single point of contact, internal consultant and strategic business partner for all Retail stakeholders. The BRM will develop a strong understanding of the Retail business, strategic objectives, challenges and opportunities. A critical success factor for this role will be to establish trusted business relationships across all Retail business units, ensuring there is alignment between the strategies, goals and direction of Retail and of IT while maintaining high levels of satisfaction in IT systems and services.

Key Tasks:

  • Act as a liaison between IT and Retail business partners and provide strategic and consultative support
  • Ensure IT is seen as an effective partner and enabler by identifying factors critical to business success and operational effectiveness.
  • Establish and promote the overall IT vision and how IT will support the Retail operations
  • Ensure IT projects are aligned with Retail business objectives, including defining, prioritizing and monitoring delivery of IT services
  • Participate in strategic meetings that impact IT and the Retail operations
  • Partner with the Retail and IT Leadership teams to create and manage the strategy & portfolio.
  • Assist in the development of end-user satisfaction measurement frameworks, communicating results and creating service improvement plans
  • Maintain an understanding of IT operational performance and progress of ongoing development
  • Develop a thorough understanding and knowledge of Retail business processes, systems and solutions.
  • Understand the direction for IT enterprise architecture and how it aligns to business trends in supporting current and future Retail business needs
  • Ensure projects align with technology that provide return on investment and align with IT and business strategies, goals and objectives
  • Any other job responsibilities as required by the Company’s discretion

The Ideal Candidate

Outside of the skills and necessary qualifications, our ideal candidate must be committed to achieving superior results with integrity and sustaining our safe and positive work environment while having the ability to embrace working side by side others in a diverse culture.


  • Inspirational people leader, able to engage a workforce and develop people to their greatest ability.
  • Ability to interact with various levels of management in a multi-tasking, deadline oriented, team environment.
  • Solution-oriented with demonstrated ability to collaborate and build strong relationships with key stakeholders, peers, and team members.
  • Persistent, determined and resilient, with a very strong customer service orientation
  • Subject matter expertise relevant to assigned business area
  • Strong interpersonal skills, able to influence and promote cross functional collaboration
  • Ability to partner with both technical and non-technical staff
  • Ability to travel.


  • Bachelor’s degree in Agronomy, Plant/Crop Science, Business, IT or related discipline
  • 10 – 15 years of functional business unit work experience and understanding in the areas of Retail/Distribution, Supply Chain, Procurement or back office business services including a minimum of 5 years of experience of business relationship management experience
  • Ability to proactively collaborate across retail business and IT departments to achieve cross functional success
  • Ability to balance the big picture with meeting the day-to-day needs of the organization
  • Excellent analytic, interpersonal and communication skills to influence and engage colleagues, along with a broad understanding of the businesses they support
  • Certified Business Relationship Manager (CBRM) and Agricultural industry experience would be considered a strong asset
  • ITIL certified or experience with utilizing ITIL within organizations would be considered an asset
  • Prior experience in a shared services model is preferred

Why Agrium?

Winning together; Our Cultivating Excellence culture coupled with great people and delivering superior results with integrity is what sets Agrium apart from other career opportunities. We’re dedicated to winning together and that is what consistently makes Agrium an award winning company, listed as one of the best places to work both in Canada and the U.S.

Agrium’s organizational culture promotes sustainability and innovation, with a vision to help ‘feed the world’ in ways that protect the environment, support economic vitality, and enhance communities.

Agrium is committed to creating a diverse workplace and is proud to be an equal opportunity employer. We welcome applications from all qualified women and men, including members of visible minorities, persons with disabilities, Aboriginal persons, and veterans.

Those interested in this challenging opportunity please apply in confidence directly While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.


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