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OUR CULTURE

When I made the decision to further my career, I found a home in Agrium. I actually enjoy coming to work every day.


-Jerod

Customer Service Representative Job

DATE POSTED: Jul 22,2017

Locations:
Loveland, CO

CATEGORY : Customer Service

BUSINESS UNIT :

JOB ID: 2017-5726

FULL JOB TITLE: Customer Service, Sales Administrator

Customer Service Representative

If you live safety always and everywhere and have a strong desire to build a better tomorrow then look to the company who helps feed the world.

Cultivating Excellence is Agrium’s culture of ownership and joint accountability. At its heart, Cultivating Excellence is aboutachieving superior results with integrity together, connecting and collaborating across the entire organization.

While we have great people, it is not just about that; it’s the ability to own your own engagement, the opportunity to be innovative. It’s the opportunity to grow and develop your career in ways you never imagined while teaming up with people with a passion to make a difference in the world.

Who You Will Work With

You will work daily beside teams of people who will care about your safety on the job and at home. Together, you will have a Commitment to Zero and follow our 3 Safety Principles: Do It safely or not at all, There is always time to do it safely, and Care for each other’s health, safety and security.

Your team will bring out the best in you by enabling you to achieve goals and reach your full potential. You will own your own work and find innovative ways to deliver on our vision of feeding the world responsibly while working along beside 15,000 people around the globe who care about you.

Reporting to the Team Lead and as a member of Customer Service team, this position is responsible for activities related to the management and control of order placement and invoicing of Agrium’s customers. These positions directly interact with customers and internal stakeholders to support the execution of sales transactions. Additional tasks in terms of analysis and reporting are also expected.

Key Tasks:

  • Play a critical role not only ensuring your own safety, but also the safety of others. You will have direct accountability for ensuring familiarity and demonstrating the Commitment to Zero policy, leading with a safety mindset and modeling the 3 Safety Principles, modelling the 10 Tenets of Operation and having your own personal safety action plan.
  • Process orders accurately for Customers in SAP
  • Coordinate the most cost effective mode of transportation, including product sourcing from Agrium plants, terminals and warehouses
  • Organize, plan and confirm shipment scheduling
  • Assist Sales staff with managing customer’s accounts receivable and rail detention billing
  • Communicate product availability and loading hours/outages to customers and carriers
  • Work closely with Sales, Marketing, Transportation/Carriers, and the plants/terminals for the purpose of completing sales transactions
  • Review orders to be invoiced for accurateness in price and terms on a daily basis with Sales staff
  • Input approved prices, discounts, and accruals in the computer system (SAP) to ensure accurate invoicing of orders
  • Assist Customers and Sales team with ad-hoc reporting requirements

TheIdeal Candidate

Outside of the skills and necessary qualifications, our ideal candidate must be committed to achieving superior results with integrity and sustaining our safe and positive work environment while having the ability to embrace working side by side others in a diverse culture.

Skills:

  • Excellent communication skills is essential
  • Ability to work independently and within a team
  • Capacity to identify pain points in processes/systems and recommend and implement possible solutions
  • High attention to detail and proven ability to work under pressure
  • Excellent organizational skills and ability to manage multiple tasks simultaneously and prioritize deliverables
  • Solid understanding of Customer Service processes and procedures and how transactions flow through and report in the various systems

Qualifications

  • High school or GED required
  • Preference will be given to individuals with a Marketing or Business related Degree/Diploma
  • A passion for customer service and a minimum of 5+ years of related experience
  • Working knowledge of SAP is a strong asset
  • Proficiency in Microsoft Office products, particularly MS Excel, is required

Why Agrium?

Winning together; Our Cultivating Excellence culture coupled with great people and delivering superior results with integrity is what sets Agrium apart from other career opportunities. We’re dedicated to winning together and that is what consistently makes Agrium an award winning company, listed as one of the best places to work both in Canada and the U.S.

Agrium’s organizational culture promotes sustainability and innovation, with a vision to help ‘feed the world’ in ways that protect the environment, support economic vitality, and enhance communities.

Agrium is committed to creating a diverse workplace and is proud to be an equal opportunity employer. We welcome applications from all qualified women and men, including members of visible minorities, persons with disabilities, Aboriginal persons, and veterans.

Those interested in this challenging opportunity please apply in confidence directly atwww.agrium.com/careers. While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.


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