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Customer Service Representative Job

DATE POSTED: Dec 07,2016

LOCATION: Gravelbourg, SK

CATEGORY : Customer Service

BUSINESS UNIT : Crop Production Services (Retail)

JOB ID: 2016-4951

FULL JOB TITLE: Customer Service Representative

Crop Production Services Canada, is a division of Agrium (www.Agrium.com), and one of the largest farm market retailers in North America. With over 150 years in business, we are the most effective and efficient supply chain for rapid development of seed, fertilizer and crop protection products. Our mission is to be the trusted and recognized leader in the retail agricultural industry, the first choice for every customer and producer and a growth company where employees can achieve success and develop to their maximum potential. Make the move to join our more than 8,000 employees across the US and Canada and begin growing your career now!

Customer Service Representative – Gravelbourg, SK

As Agrium and CPS continue to grow globally, we are looking for highly motivated individuals to join our growing team. Do you possess the following Core Values? Apply today!

  • Results Oriented with a proven track record of producing effective and efficient solutions when working in a fast paced environment
  • Attention to detail and ability to organize work demonstrating anOwnership Mindset in supporting the entire Branch Team
  • Respects others, follows through on commitments and demonstratesIntegrity by building effective partnerships to achieve personal and organizational success
  • PromotesCapacity for change to support change within the team that is important for the business to thrive
  • Inspires Leadership by participating and actively demonstrating the importance of performing job related tasks in a safe manner and fostering a “Safety First” culture

Specific Responsibilities Include:

  • Tracks customer orders
  • Processes weight tickets
  • Adheres to policies and procedures
  • Complies and maintains database for inventory records
  • Maintains company and customer records
  • Ensures superior customer satisfaction (internal and external)
  • May be responsible to dispatch delivery of products
  • Other Duties as assigned

Qualifications of the position include:

  • Proficiency in Microsoft Office, good keyboarding skills
  • Ability to work effectively, independently and as part of a team
  • Excellent telephone and communication skills
  • 3-5 years previous customer service experience
  • Strong organizational, planning and time management skills
  • Conducts themselves in a professional manner, and able to keep information confidential
    • Ability to multi task, work quickly and accurately in a fast paced environmentAgricultural background an asset

Ability to meet the CPS policy requirements by completing a Criminal background check, Drug/alcohol testing, and Driving record abstract, when applicable.

Salary - BSS2


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